Established since 1988, Omni-Comm has become a leading Distributor for Telecommunications equipment in Singapore and the region
We are committed to meeting future needs of our expanding markets. The company has acquired a reputation for supplying quality products with one of the best after-sales support in the industry. Our professionalism and experience ensures that our products maintain the highest standards set within a demanding market.
As a leading service provider of Alcatel-Lucent PABX systems in Singapore, Alcatel-Lucent has appointed Omni-Comm as a Premium Business Partner in this region.
In Singapore Omni-Comm has a reputation as a maintenance service provider to the largest number of Alcatel-Lucent PABX systems.
We Supply, Install and Maintain Voice and Data Network.
Support Services Mission Statement
The aim of Omni-Comm Support Services is to meet all Customer requests concerning any hardware and software failures on Alcatel-Lucent PABX equipment.
Support Services aims always to achieve this within a guaranteed period or within the time period set out in the Service Contract or whenever a Customer without a Contract needs Support Service.
The Benchmark of Service Excellence
In this volatile environment, many may experience unexpected business challenges that requires a flexible service program.
Omni-Comm set the benchmark for Service Excellence many years ago. And now with Omni-Service, we’ve raised the bar once again. Nowhere will you find a better Service Program to meet the needs of your Staff and Institution. Every Omni-Comm Employee is dedicated to helping you maximize the value of your Alcatel-Lucent System.
By meeting your needs with unrivaled flexibility, precision and responsiveness, we can help you streamline your Tele-Communication Technology to optimize your Business Operations.
Guaranteed Rapid Response and More…
We know the only thing constant about your Business is Change. And that’s why we developed Omni-Service – the most complete service package ever offered. So if you need to link to a new vendor, we’ll help you. If there’s a better way to suit your ever changing needs, we’ll find it; in record time. The way we have for leading facilities, and Integrated Communication Networks all over the Country. That’s not just a promise - it’s Service Excellence…!
Omni-Comm Customer Call Center
Omni-Comm Service is composed of the following entities:
- Omni-Comm Contract Centre receives the Customer log complain, qualifies the issue, perform remote diagnosis and, if it’s possible, closes the issue.
- Support Structure
Made up of a Group of Experts who manages the escalation of complex issues.
- Field Support plans and performs on site interventions using a Remote Maintenance Network.
- Calling Tracking System
All functions of Support Services are linked to an Integrated Database, which assures full visibility of all Customer Issues.
Omni-Comm Hot-Lines are available 24 hours / 7 Days and all calls are either received directly by a Service Engineer who in on stand-by or our Call Centre who will immediately alert an Engineer. Problems that require escalation to Alcatel-Lucent will be submitted to the Alcatel-Lucent Support Centre.
Alcatel-Lucent Support Centre
Alcatel-Lucent Support Centre Provides :
- Reception and recording of all authorized service calls from Business Partners related to support requests and assigns a priority to each issue.
- Remote Diagnosis of issues.
- Remote Solutions when possible.
- Request for an on-site intervention when a remote resolution is not possible.
Alcatel-Lucent’s Terminal Support Facilities
Support for handsets, certain Computer Peripherals and Office Automation Equipment is provided on a replacement basis. Delivery and exchange of the required component is performed by a Specialized Logistics Organization, which receives exchange requests directly and reports back after the Swap Operation.
Omni-Service
Our best-in-class service options
- Manage Plus
- Support Total
- Replace Premier
- Preventive Maintenance
For a team committed to your success
No one is more accessible by phone. No one provides the same level of on-site response. No other company has as many local Support Teams. No other Service Technicians have such proven experience in Troubleshooting and Maintenance. No one in the Industry provides the same level of System Connectivity and Interface Expertise. No one, that is, but Omni-Comm.
Omni-Comm Service Center
Our Service Center provides leading-edge phone support and diagnostics. Highly trained Product Technicians are available 24 / 7 / 365 meet your service needs.
For the People Behind the Technology
| Hot Line: | (65) 6319 9000 (24 Hours Service Hot Line) |
| Main Line: | (65) 6319 9009 (Office) |
| Fax: | (65) 6748 0172 (Office) |
| Website: | http://www.omnicomm.com.sg |
| E-Mail: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |