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Omni-Comm Pte. Ltd. - Singapore
Established since 1988, Omni-Comm has become a leading Distributor for Telecommunications equipment in Singapore and the region.
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Alcatel-Lucent’s Products, Applications and Services can be optimally packaged to deliver a one-stop-shop solution that meets the very specific needs of enterprises, be it by size of company, user profile within an enterprise or by industry needs.
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PIMphony Softphone

PIMPhony Basic

PIMphony Basic is aimed at all employees that want to start integrating phone tasks management in their PC environment. It offers the following features free of charge:

Telephony Services

PIMphony provides a complete set of phone services (dial by name, transfer, conference...). They are permanently available from the user’s PC, whatever application may be running and regardless the associated Alcatel-Lucent set (as there is no physical connection between the set and the PC).

Call Log

It enables to register and keep track of all users calls (contact identification, date, time, duration etc.).

Automated Online Update

  • Automatic check and installation of new version (patches and new release),

Frequency can be managed directly by the user

Color based icons

Icons have colors depending on the state of the user and one concept implies the same icon in the phone mode, in the supervision and in the Traybar.

  PIMphony can not connect to the system
  User in ringing state
  User in conversation
  The user is free
  The user is forwarded

IP Telephony

PIMphony can function without a phone set if it is run in IP mode: it turns a multimedia PC equipped with handset or headset into an IPset. It is a cost-efficient option for users based on remote site and also for mobile workers over a secure private connection (such as IP VPN tunnel).

 

PIMphony Pro

PIMphony Pro is dedicated to users who manage daily an important volume of calls such as sales people. Therefore in addition of the basic features, it provides the following enhanced functions (requires PIMphony Pro software license):

Contact Manager Integration

PIMphony integrates with Contact Manager software such as Lotus Note™, Microsoft® Outlook™, Microsoft® Business Contact Manager™, Microsoft® Access™, Act!®, GoldMine®. It can synchronize with their databases in order to provide services such as automatic screen pop of contact cards for detailed information on the caller or the called person, dial by name, …

Visual Mailbox


It is a full set of mailbox management features for your voice messages from your PC:
  • Read / Delete voice messages,
  • Skip to previous / next voice messages,
  • Forward voice message (with comment) to one or many people,
  • Associated contact card screen popup,
  • Store messages on PC,
  • Retrieve recorded conversation as voice messa

 

Unified Messaging


  • Integration into email client of E-mails + voice mails + faxes (depending on ISP’s level of service),
  • Voice messages are handled as e-mails, with wav attachments,
  • Same level of information displayed: date & time, Caller’s name or phone number.

Conversation recording

The user can record a conversation from PIMphony. Record is stored as a voice mail, but download on the PC is possible

PIMphony Team

PIMphony Team targets users that often deal with workgroups communications or that manage a lot of calls (like assistant). Therefore in addition of the enhanced functions of the “Pro” version, it provides collaborative features (requires PIMphony Team software license):

Supervision Functions

PIMphony makes teamwork easier thanks to a supervision window that permits to:

  • Define workgroups or services in the company,
  • Get a call / forward status of each person in the Workgroup,
  • Used with the Assistant window, optimize call reception (one step transfer, supervision of Groups in one blink, …)
  

PIMphony Team provides only a monosite
supervision (also called BLF for Busy Lamp Field).

Assistant Mode

In addition to the dialing area:

  • Display of up to 8 incoming calls (or 16 with small icons) with possible alarms on waiting time,
  • Display of a list of preferred correspondents of the current calling party, or a list of colleagues of the selected person, with the display of the person’s status,
  • Access to the call board or the redial list,
  • One step transfer possible with preferred correspondents, people from supervision groups, …,
  • Ability to build statistics on calls: number of answered calls, non-answered calls, transferred calls, delay average in ringing state before answer, before transfer.

 

PIMphony Attendant

  • Introduction

The fourth PIMphony offer is a complete solution for operator in small company or for assistant in larger ones: PIMphony Attendant. It is a cost-efficient PC based operator console.
Not only does it provide all the features we described in the former sections, but it also enables the multisite supervision.

  • Multisite Supervision

It enables to display and monitor the phone sets of several OmniPCX Office systems (multisite topology) on the operator’s PC screen. Therefore, with the multi-sites capability of the OmniPCX Office, the operator can see the phone and forward status of all the users and optimize call treatment for a better welcome to the caller.

  • Users information access and programming

The operator(s) can manage the parameters and configuration of employees’ phone sets and information:

  • Change first name and last name of a phone number (only for the local PBX);
  • Lock and unlock the phone;
  • Reset password;
  • Give nomadic right;
  • Change forward state;
  • Modify telephony rights;
  • Manage PIMphony profile;
  • Manage user phone numbers (home, mobile, business2, other) and email address.
 

All these operations except modification of last name and first name are available in a multisite environment.

  • Centralized directory on a multisite topology

PIMphony attendant accesses to the centralized phone book in a multisite topology